Privacy Policy

Information We Collect

RAMALINGAA SILK HOUSE may collect information you provide while creating an account, placing an order, requesting video shopping, contacting customer care, or visiting our website.

• Name, mandatory mobile number, optional email address, delivery address, billing details, and order information.
• OTP verification details required for mobile-based account access.
• Payment confirmation status from payment gateways. We do not store full card or sensitive payment credentials.
• Device, browser, IP address, cookie, and website usage information used for security and service improvement.

How We Use Your Information

Customer information is used only for legitimate business and service purposes connected with your interaction with Ramalingaa Silk House.

• To create and secure customer accounts using mobile number verification.
• To process orders, dispatch products, share order updates, and coordinate delivery.
• To provide customer support by phone, WhatsApp, or official website communication.
• To prevent fraud, misuse, duplicate accounts, payment issues, or unauthorized activity.
• To improve the website, product discovery, service quality, and customer experience.

Sharing With Service Providers

We may share limited necessary information with trusted service providers only where required to complete the service requested by you.

• Payment gateways for payment processing.
• Courier and logistics partners for delivery.
• Website hosting, analytics, communication, and security tools.
• Government, legal, or regulatory authorities where required by law.

Mobile OTP and Communication

Mobile number is mandatory for customer account creation and OTP authentication. By providing your number, you consent to receiving OTPs, order updates, delivery updates, support messages, and service-related communication from Ramalingaa Silk House. Promotional communication, if any, will be sent through official channels and can be opted out where available.

Cookies and Analytics

Our website may use cookies or similar technologies to remember preferences, maintain sessions, measure traffic, improve performance, and protect the website. You may control cookies through your browser settings, but some website features may not function correctly if cookies are disabled.

Data Security and Retention

We take reasonable security measures to protect customer information. No online system can be guaranteed completely secure. We retain information for as long as needed for orders, accounts, business records, legal compliance, dispute handling, and customer support.

Your Choices

You may contact us to update account information, correct details, ask questions about your data, or request reasonable assistance regarding your personal information, subject to order, legal, and business record requirements.