Terms and Conditions

Acceptance of Terms

By using the RAMALINGAA SILK HOUSE website, creating an account, requesting video shopping, placing an order, or communicating with our team, you agree to these Terms and Conditions along with our Privacy Policy, Shipping Policy, Returns and Exchanges Policy, and Disclaimer.

Account and Mobile Verification

Customers are responsible for maintaining the accuracy and confidentiality of their account details. Mobile number verification may be required for account creation, login, order tracking, checkout, or support.

• Use your own valid mobile number.
• Do not share OTPs or account access with others.
• Inform customer care immediately if you suspect unauthorized use.

Product Information and Handloom Variations

We try to show sarees and product details as accurately as possible. However, exact color, texture, zari brightness, motif placement, blouse color, and finish may vary due to lighting, mobile display settings, handloom process, dye lots, photography, and natural variations in silk and fabric.

Pricing, Availability, and Orders

Prices are listed in Indian Rupees unless stated otherwise. Product availability, prices, offers, and delivery timelines may change without prior notice. An order is confirmed only after successful payment and acceptance by Ramalingaa Silk House.

• We may cancel or refuse orders if product is unavailable, payment fails, address is incomplete, fraud is suspected, or a pricing or stock error occurs.
• For video shopping orders, final product confirmation, payment, and dispatch instructions must be completed through official channels only.

Payments

Payments must be made only through official website checkout, official payment links, verified UPI or bank details shared by Ramalingaa Silk House, or authorised in-store billing. Customers should not pay unknown persons, personal numbers, or unofficial links claiming to represent the brand.

Shipping, Returns, and Exchanges

Shipping, return, exchange, and cancellation rules are governed by the separate Shipping Policy and Returns and Exchanges Policy published on this website. Customers are requested to read those pages before placing an order.

Website Use

You agree not to misuse the website, attempt unauthorized access, upload harmful content, copy brand material without permission, or use the website for fraudulent or unlawful purposes.

Limitation of Liability

To the maximum extent permitted by law, Ramalingaa Silk House is not responsible for indirect losses, delays caused by courier partners, internet failures, display differences, third-party service issues, or losses arising from unauthorized payments or fake communications.

Governing Law

These terms are governed by the laws of India. Any disputes shall be handled under applicable Indian law and appropriate jurisdiction connected with the business location of Ramalingaa Silk House.