Returns and Exchanges

Return and Exchange Window

Return or exchange requests must be raised within 3 days from the date of delivery. Requests after this period may not be accepted.

Eligible Cases

Returns or exchanges may be considered only in genuine eligible cases after review by our support team.

• Damaged item received.
• Incorrect product delivered.
• Major mismatch from the confirmed order.
• Manufacturing defect reported with clear proof.

Mandatory Proof

A continuous parcel opening video is mandatory for damaged, missing, incorrect, or tampered parcel claims. The video should clearly show the unopened package, label, opening process, product, tags, and issue. Photos of the product, price tag, package, and issue may also be requested.

Product Condition

Returned products must be unused, unwashed, unaltered, unstained, fragrance-free, and packed safely with original tags, folding, packaging, invoice, accessories, blouse material, and any included items intact. Products failing quality inspection will not be accepted.

Non-Returnable Cases

Certain requests cannot be accepted for hygiene, product integrity, or business reasons.

• Used, worn, washed, altered, damaged after delivery, or mishandled products.
• Products without original tags, invoice, or packaging.
• Color variation caused by lighting, mobile display, photography, or handloom texture differences.
• Custom-selected, specially requested, or video-shopping confirmed items unless damaged or incorrect.
• Claims without required parcel opening video where applicable.

Return Shipping

For approved returns, our team will guide you with the return address and process. Unless the issue is due to wrong or defective dispatch from our side, return courier charges may be borne by the customer. Products must be packed securely to avoid transit damage.

Inspection and Refund

Refunds, replacements, or exchanges will be processed only after the returned item is received and passes quality inspection. Refund timeline may depend on payment method, bank processing, and internal review. Shipping charges, convenience fees, or payment gateway charges may be non-refundable where applicable.

How to Raise a Request

Contact customer care within the eligible period with order number, registered mobile number, reason, clear photos, and parcel opening video. Do not send any product back without approval from Ramalingaa Silk House.